cuan4d Platform Privacy Notice

This page describes what we collect when you use cuan4d and how we keep that data protected. We gather personal information only for the purposes of operating our platform, processing payments, verifying identity, and settling disputes. Everything we collect serves a specific operational function—we do not harvest data for marketing, and we do not sell your information.

Our privacy practices are straightforward. When you create an account on cuan4d, you provide an email address and password. When you deposit funds, we record your payment method and transaction details. When you place a bet on Liga 1 or Piala AFF, we log the transaction in your account history. All of this data lives on our servers and is protected under encryption and access controls.

We work with payment partners—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks like mobile banking, local payment, online payment, and e-wallet—to process your deposits and withdrawals. These partners see the information necessary to complete your transaction, but we do not share your account credentials, betting history, or identity document with them. This notice explains exactly what we do with your data and what rights you have.

What Data We Collect on cuan4d

We collect your email address when you open an account. This is how we contact you about account changes, withdrawals, or support issues. We also collect a password, which you create—we never see it in plain text, only an encrypted version. During identity verification, we ask for your date of birth, residential address, and a copy of a government-issued document (passport or national ID). These details are mandatory for account activation and legal compliance.

When you deposit funds, we record the payment method you use, the amount, and the timestamp. If you deposit via OVO or e-walletwe log which service processed the payment. When you place a bet—whether on Liga 1, Piala Indonesia, or Piala AFFwe track the market, your stake, the odds available, and the settlement outcome. This transaction history lives in your account and is available to you at any time.

We also collect device information when you access cuan4d. This includes your IP address, browser type, and general location (country or region level—not specific addresses). We use this to detect unusual account activity, prevent fraud, and improve platform stability. We do not use this data to track your offline activity or sell it to advertisers.

How We Use Your Data on cuan4d

We use your email to send account updates, confirmation of deposits, settlement notifications, and support responses. You can manage email frequency in your account settings. We use your identity documents solely to verify that you are who you claim to be and that you meet legal age requirements. Once verified, we store your document securely but do not review it again unless we detect suspicious activity or a dispute arises.

Your betting and transaction history helps us calculate payouts, resolve disputes, and maintain your account ledger. If you query a settled bet, we pull from this history to confirm what happened. We also use aggregated, anonymised transaction data—never tied to your name—to understand platform usage patterns and improve our service. For example, we might analyse which sports are most popular across cuan4d users, but we never identify individuals in these analyses.

Third-Party Processors and Your Data on cuan4d

We work with payment processors to handle your deposits and withdrawals. When you fund your account via mobile banking, local payment, online payment, or e-walletthose providers receive your transaction details directly from you. We do not pass your account credentials to them. Bank transfers through mobile banking, local payment, online payment, or e-wallet work the same way—your bank sees the withdrawal request and your receiving account number, but not your cuan4d betting history.

We also use hosting and security services to keep our platform running. These providers may handle copies of your data to deliver service, but they operate under strict confidentiality agreements. They cannot use your data for any purpose outside of supporting cuan4d's operations. We do not share your identity documents with these providers unless absolutely required by law.

Our servers may be located outside Indonesia. This means your data may be stored abroad. We do not control international data transfer rules, but we apply the same encryption and security standards regardless of server location. If you are concerned about cross-border storage, contact our support team before creating an account.

Your Rights and Data Requests on cuan4d

You have the right to access your account data at any time. Log in to cuan4d and review your transaction history, personal details, and betting records. You can update your email address or password in account settings. If you want to export a copy of your complete data, contact our support team and we will provide it in a readable format.

You can request deletion of your account. When you close an account, we retain transaction records for seven years—this is required by financial regulations and dispute resolution standards. Your name and personal details are deleted unless we are legally required to keep them. Wallets with remaining balance must be withdrawn before account closure, or they will be held in escrow until you request them.

We protect your data because it is yours, and we take responsibility seriously. Breaches are rare, but if one occurs, we will notify affected users promptly.

Cookies and Tracking on cuan4d

We use cookies to keep you logged in and to remember your preferences. These are functional cookies—they are not used for advertising or tracking across other websites. You can disable cookies in your browser, but this will prevent cuan4d from working properly. We do not use third-party analytics cookies that identify you personally.

Jurisdiction, Updates, and Contact

This privacy notice applies to all cuan4d users, whether you are in Jakarta, Surabaya, Bandung, or MedanWe operate under the data protection laws of the jurisdictions where we are licensed. If you are in the EU or have questions about GDPR, contact us directly—we have a separate data processor agreement for those users.

We update this notice periodically as our practices evolve. Changes take effect immediately upon posting. Continued use of cuan4d after an update constitutes your acceptance. If a change significantly affects your privacy, we will notify you via email. If you disagree with updated terms, you can close your account and request a complete data deletion (minus the transaction records we are legally required to retain).

If you have questions about your data, want to request a copy of your records, or want to file a privacy complaint, contact our support team through the in-platform messaging system or email us directly. We will respond within 30 days. Your privacy is a commitment, not a checkbox, and we take it seriously.